Home Watch Service

Home Watch is an Essential Service

Platinum Pro Assist Home Watch provides regularly-scheduled visits of unoccupied homes in Naples and Marco Island, Florida.

We are proud to hold the elite designations of Graduates of the Nationally Recognized Home Watch Academy and Certified Home Watch Reporters. These designations set us apart from the Neighbors Doing Favors and Hobby Home Watchers. We are professionally trained and properly credentialed.

We conduct systematic, comprehensive checks of properties looking for obvious issues.

Our expertise, attention to detail, resources, and commitment to constant learning keeps our skills sharp and can help protect the homes of our valued clients.

Our services may be the difference between damage and disaster.

Platinum Pro Assist Home Watch is a registered business entity in the State of Florida. With our valid Federal Tax ID number, we ensure compliance with Federal and State tax regulations. In addition to our State registration, our services are professionally insured and bonded.

Sample of The Exceptional Home Watch Visit

Exterior check of grounds, landscape, pests, lawn, and sprinklers
Visual exterior house check
Visual check for signs of water damage, microbial growth, and mildew
Cycle the Water: run water in sinks, tubs, and showers, including garbage disposal, and flush toilets
Short cycle dishwasher and laundry washing machine
Check for signs of insects, pests, rodents
Check closets, pantry, and storage cabinets
Verify air conditioner and humidistat settings
Check refrigerators, freezers, and wine coolers for proper temperature and operation
Check circuit breaker panels
Check garage
Check lanai and pool cage screens
Check pool water level and condition of water
Enable security system upon departure
and so much more

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An Unoccupied Home is a Vulnerable Home

Platinum Pro Assist Home Watch can detect problems like water leaks, electrical issues, pest infestations, or HVAC failures in your Naples or Marco Island home before they escalate, saving you from costly repairs.

Our regular service visits can deter potential burglars or vandals.

Routine checks can help ensure that your lawn is mowed, pools are clean, and other maintenance tasks are kept up-to-date, keeping your home in pristine condition.

Mail, packages, and newspapers can be collected, preventing them from piling up and signaling that the home is unoccupied.

In the event of a storm, power outage, or other emergencies, Platinum Pro Assist Home Watch can become aware of damage and catch it in the early stages before it becomes a disaster.

Platinum Pro Assist Home Watch visits can help keep your home in good condition while you're away!

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Expertise and Technology

Platinum Pro Assist Home Watch understands the smallest unnoticed issue in your Naples or Marco Island home can lead to costly damage over time.

By combining expertise with technology, our team of trained professionals utilizes advanced tools to help detect potential problems before they escalate.

We leave a hygrometer in each home to continuously monitor indoor air humidity levels during our visits.

Additionally, we use a thermal infrared camera during our visits to read the temperature of the HVAC system, refrigerators, and wine coolers--identifying any inefficiencies or malfunctions early.

Our pinless surface hydrometer helps us check humidity levels within walls and on flat surfaces, helping to detect hidden moisture.

These tools can help us spot trouble at an early stage, which may protect your home from developing larger problems that can be costly and time-consuming to fix.

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Communities We Currently Serve in Naples, Florida

The following communities are a sample of our current servicing areas:

Caymas Naples
Eagle Creek
Esplanade by the Islands
Fiddlers Creek
Hammock Bay
The Isles of Collier Preserve
Lely Resort
Manatee Cove
Naples Reserve
Seven Shores
Treviso Bay
Winding Cypress
and so much more

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Zip Codes We Currently Serve in Naples and Marco Island, Florida

We are currently servicing homes in these Naples and Marco Island Zip Codes:

34102
34103
34104
34105
34112
34113
34114
34116
34145
34146

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Home Concierge Service

Vendor Key-In and Concierge Service

Our Vendor Key-In and Concierge Service takes a proactive approach to property care with regularly scheduled maintenance tasks.

From scheduling landscaping, cleaning common areas, HVAC servicing, and pest control from qualified contractors, we can help keep your Naples or Marco Island property in top condition year-round.

We can create a custom service plan for your Vendor Key-In and Concierge needs such as:

Alarm Response and Re-arm
Vendor Key-In Service: Appointment Service to coordinate access and meet anyone authorized for deliveries, repairs, and maintenance
Retrieving Mail
Car Drive
Garbage Curbside Service (Out/In)
Storm/Hurricane Service visit of your premises before/after a storm, hurricane, or flooding
Placing Lanai Furniture In/Out
Emergency Home Visit
Welcome Home Preparation for your arrival home
and so much more

Whether it is routine maintenance or emergency visits, we’ve got you covered.

Ask about our customized care

Auto and Marine Concierge Service

Car Drive and Auto Concierge Service

Whether you're a seasonal resident or away for an extended period, your vehicle deserves as much attention as your home. Our Car Drive & Auto Concierge Service helps keep your car ready for your next arrival home.

We provide routine driving services to help keep your vehicle's battery charged, tires properly inflated, and all systems running smoothly.

We can coordinate professional detailing services, so your car is ready for your return to Naples or Marco Island. From a simple wash to a full interior and exterior detail, we can manage the care of your vehicle.

Whether it’s arranging for fuel top-offs or taking care of special requests, our Auto Concierge Service is tailored to your specific needs.

Platinum Pro Assist Home Watch has extensive experience in luxury, premium, and high-performance car ownership. We bring our first-hand ownership knowledge to our Car Drive and Auto Concierge Service.

With Platinum Pro Assist Home Watch, your vehicle is in good hands, just like your home!

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Marine Concierge Service

As yacht owners ourselves, we understand the pride and responsibility that comes with owning a vessel.

Drawing from our personal experience, we can check your boat’s hull, deck, mooring lines, and critical systems. From checking bilges and batteries to checking that your vessel is secure, we approach each task with the attention to detail that only a fellow yacht owner can provide.

Our hands-on experience with yacht maintenance allows us to coordinate essential services with trusted local providers in Naples and Marco Island.

As yacht owners, we understand that every vessel is unique and deserves specialized care. We tailor our services to match the specific needs of your boat, offering a bespoke service that reflects our passion for yachting.

With Platinum Pro Assist Home Watch, your vessel is more than just another job—it’s a shared passion.

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Our Credentials

We are proud to announce that we are professionally trained from the Home Watch Academy.

Home Watch Academy Graduates & Certified Home Watch Reporters

Platinum Pro Assist Home Watch has completed professional training from the nationally recognized Home Watch Academy. We are proud to hold the elite designations of Graduates of the Home Watch Academy and Certified Home Watch Reporters. These designations set us apart from the Neighbors Doing Favors and Hobby Home Watchers. We are professionally trained and properly credentialed.

State of Florida Registration & Federal Tax ID

Platinum Pro Assist LLC is a registered business entity in the State of Florida. With our valid Federal Tax ID number, we ensure compliance with Federal and State tax regulations. Platinum Pro Assist Home Watch is a Division of Platinum Pro Assist LLC.

Commercial Liability & Professional Liability Insurance

Platinum Pro Assist Home Watch is bonded and insured with Commercial and Professional Liability Coverage. We carry $2 million dollar liability coverage--much higher than most local Home Watch companies.

Frequently Asked Questions

Please reach us at 516-583-5840 if you cannot find an answer to your question.

What is Home Watch?

Home Watch is a visual check of a home or property, looking for obvious issues. A service offered to people who own multiple homes, it is popular in areas that have a large percentage of part-time residents like Florida. It was originally considered assistance by “Neighbors Doing Favors”. These were the individuals who lived in a community year-round and would offer a helping hand to their snowbird friends.

As it gained popularity, many began accepting payment, but often without establishing a business entity, insurance, or formalizing agreements. These individuals became known as “Hobby Home Watchers”.

This started to change around 2008 when Home Watch became more popular. The first trade organizations were launched as well as companies that offered professional training and consulting. The seasonal homeowners became better educated and learned to vet a business before handing over the keys to their investment property.

Home Watch is not a regulated business as of this writing. Many companies state that they are licensed, insured, and bonded. There is not a license available for Home Watch, and stating such is considered misleading.

However, the homeowner should confirm that the Home Watch provider is professionally trained, properly insured, bonded, and expect to sign a contract that defines their responsibilities as well as those of the homeowner.

Certified Home Watch Reporters are:

trained to spot early signs of damage
capable of conducting systematic, comprehensive home visits
equipped with resources to address issues before they escalate

There were significant tipping points in Home Watch world in 2017 when Hurricane Irma visited Florida and in 2022 when Hurricane Ian caused record-breaking devastation. In fact, every major storm or natural disaster has a way of raising awareness that Professional Home Watch is an essential service.

That "Neighbor Doing a Favor" or "Hobby Home Watcher" is ill-prepared and without resources to handle these catastrophic events.

Professional Home Watch, conducted by a Certified Home Watch Reporter is now recognized as a legitimate and respected profession.

What is a Certified Home Watch Reporter?

Certified Home Watch Reporters are graduates of the nationally recognized Home Watch Academy. Once Home Watch Academy training is complete, business registration, insurance, and bonding criteria are met, graduates are given the elite designation of Certified Home Watch Reporter.

The goal of the Academy is recognition from obtaining certification, which is backed by foundational and continuing education. We believe homeowners deserve service from the highest quality Certified Home Watch Reporters.

Certified Home Watch Reporters are a member-centric group of business owners and team members who embrace the culture of colleagues, not competitors. We share a common understanding of how our Home Watch network interacts with members and how the Certified Home Watch Reporter brand should be represented to the public. This collaborative environment ensures that Certified Home Watch Reporters continually raise industry standards, benefitting both clients and professionals alike.

Our Certified Home Watch network is a place where we grow leaders in life, business, and community. There is an amazing wealth of knowledge and experience among our Certified Home Watch Reporter members. Members are in business for themselves, not by themselves. We grow our business at our own pace, counting on the leadership, advisors, and member community for support and encouragement.

What are some of the things you do on your Home Watch visit?

On each visit, we will cycle the water which includes: running water in sinks, tubs, and showers to keep the drain traps wet so there are no smells or drain flies, checking for visible leaks, running the dishwasher and washing machine regularly, and brushing and flushing toilets.

A flashlight will be used to look at ceilings, visible walls and baseboards for signs of water or other damage.

We leave a small table-top hygrometer in every home. A hygrometer constantly measures indoor temperature and humidity in the house. As soon as we enter a home for a weekly visit, we read the hygrometer to make sure the temperature and humidity in the home is in the proper range.

If we suspect the temperature of the HVAC system, refrigerators, and wine coolers are not adequate, we use a hand-held thermal infrared camera to read the temperature of the items in question to quickly identify any inefficiencies or malfunctions.

If high humidity is suspected in the home, our hand-held pinless surface hydrometer helps us check humidity levels within walls and on flat surfaces helping to detect hidden moisture.

Certified Home Watch Reporters are trained to identify irregularities to catch a managing situation in the early stages. Unlike other Home Watch providers, we make sure we use the proper tools to help detect potential problems before they escalate.

In a tropical climate like Florida, we will check the humidity level and, if it is over 50%, will adjust the thermostat so the AC operates properly to draw humidity out of the air. Please know that all procedures vary by climate, type of home, and equipment.

It is the BEST Practice of Certified Home Watcher Reporters that the water is OFF, if possible, any time the home is unoccupied. The homeowner should turn the water off when they leave; whether it is for season, a short vacation, or even overnight.

Turn it off, at the home’s water main valve--very slowly and gingerly. Many plumbers suggest that you drain the water lines by turning the water on in one of the sinks. Be sure that you do not leave the sink faucet open! Don’t cover or close the drains. The procedure for water heaters will be different, based on the equipment you have. In many cases, the water heater should be OFF, as well as the re-circulation pump, when the water is OFF. Please contact your plumbing contractor for specific instructions.

Many Hobby Home Watchers offer to “open your home” before you return. They will turn the water and water heater ON. NOT GOOD!

The Certified Home Watch Reporter knows that your water should be OFF any time the home is unoccupied.

It is a BEST PRACTICE to NOT turn the water on in advance of your arrival. We do not want to leave your home vulnerable, even for a few hours. You need to turn your water on, very slowly and gingerly, at the water main when you get home.

Be sure to check the correct procedure for your water heater.

How frequently will you make a Home Watch visit to my home?

Weekly (4 – 5 visits per month) or every 2 weeks (2 visits per month).

If a Home Watch provider offers a once per month visit, RUN! It is absolutely ineffective. Way too much can happen between visits. Monthly makes no sense.

You must check your homeowner’s insurance policy. They may require that a Certified Home Watch Reporter is necessary, and it may even be a condition of coverage. It is your responsibility to adhere to the frequency of visits mandated by the insurance carrier. Check this with every notification and insurance renewal to see if there are any changes. Share the information with your Certified Home Watch Reporter.

Do you have a Home Watch license? What about insurance?

There currently is not a license or official requirement in Home Watch. It is not a regulated industry at this time. Platinum Pro Assist Home Watch has a Commercial Liability Coverage in the amount of 2 million dollars with a 2-million-dollar aggregate and Professional Liability Errors and Omissions Coverage in the amount of 2 million dollars. We carry much higher insurance limits than many other Home Watch providers in the area.

Some Home Watch businesses that claim to have a license or advertise as such are referring to their Business Tax Receipt, sometimes called a Business License. It is usually a registration in the county or city where the business is located that they purchase for a fee. It is NOT a Home Watch License. They sometimes list a license from another business that has nothing to do with Home Watch. This is misleading, and they count on the homeowner not to check their credentials.

Just because their website states that they are insured does not mean they are! It is your right and responsibility to verify the credentials of all your service providers. Check their business name, coverage amounts and expiration date. Get a new Certificate of Insurance each time the current one expires.

How do you handle a problem or a damaging situation?

Every situation is unique. We will always troubleshoot appropriately and communicate with the homeowner or designated person(s). We have a variety of resources and have access to qualified service providers.

Beware of the Home Watch provider who does “everything” themselves or work for which they are not trained, licensed, or insured. Even a handyman license may not cover them to even hang a ceiling fan or change a toilet flapper! There might also be red flag when they have a relative or friend who can do the work! an answer to this item.

Why do you charge more than the other quote I received?

Will you find it cheaper? Of course. You can find virtually everything cheaper if you look long enough and are willing to settle for less. A Certified Home Watch Reporter is so much more than someone who just pops in for a bit of time. True professionals know what to look for and have resources to handle just about any situation.

This is about your relationship with the person to whom you have entrusted your home! They will be your Home Watcher, eyes and ears, representative, advocate, and maybe become a valued friend.

Home Watch is not a commodity; therefore, the decision should never be made based on price.

“The bitterness of poor quality remains long after the sweetness of low price is forgotten.” – Benjamin Franklin

How do I know who is making the visit as well as if, and when, the visit was made?

1. I, the business owner, or my business partner will make the visit.

2. You will receive a report via email after each Home Watch visit.

Many homeowners complain that they don’t know when their Home Watch person makes the visit. Some homeowners have come back, after months away, to discover that the check they left on the kitchen counter is still there and no visits were made.

Excellent communication is the cornerstone of a Professional Home Watch Company. Hiring the one or two person Home Watch company may be preferred by many seasonal residents. You are working directly with the business owner, and we have skin in the game.

When working with a company that has employees, ask their level of training for Home Watch as well as if the same person makes the visit or if it is rotated among staff.

Who makes the visit if you have an illness or any other emergency?

The Plan B is very important. Should one of us be unable to make a visit, we have a partner, team member, or colleague who is also credentialed that could help out. It is a benefit of our affiliation with other Certified Home Watch Reporters.

Very frequently, a Home Watch company has no contingency plan. Visits are often missed or your keys are given to someone who is neither trained or insured.

Imagine if the Hobby Home Watcher, who has no back-up plan, experiences a serious illness or must care for a loved one. Your Home Watch will not be their priority.

At a time of tragedy, we do what we have to do. A Professional Home Watch Company has a support system.

What qualifies you to watch over my home?

We have invested in training and ongoing education. We have a properly registered business, are insured, bonded, and background checked. We take part in ongoing training and testing. We subscribe to high standards and best practices.

Prior career experience matters, but it should not be the exclusive reason to hire the Home Watch provider. Home Watch skills are quite specific. Certified Home Watch Reporters keep up to date with trends and ways to improve the quality of their visit and the services offered.

What else should I know?

We cannot prevent anything from happening. It is our job to make a comprehensive visit and notice an irregular or damaging situation in the early stages--before it can become a disaster.

For our company, it is a best practice to conduct a Post-Departure Visit to the home shortly after you leave to make sure everything is in order. Often the homeowner leaves a door unlocked, water on, thermostat set improperly, and so much more!

As Certified Home Watch Reporters, we also visit shortly before your return. In fact, we call it our Murphy’s Law visit.

Wir sprechen Deutsch! Our bilingual team is ready to assist you in both English and German!

About the Founders of Platinum Pro Assist Home Watch

Our Story

We have decades of experience in corporate America--where our skills have ensured that services and activities ran smoothly, efficiently, and in compliance with policies and regulations. We are now offering the same expertise and skills to homeowners in Naples and Marco Island, Florida. Our goal is to provide Home Watch Services with excellence.

Founder Irene Stokes

Irene has extensive experience as a Project Coordinator, Personal Assistant, and Executive Assistant in the Financial Sector and Payments industry for one of the world's largest international banks. She has managed various projects throughout her corporate career--showcasing her administrative, managerial, and operational skills.

For the past several years, Irene has been a Sales Professional with a passion for wellness--helping clients make choices that lead to healthier lives.

Irene is also a residential rental property owner and manager--handling all operations, maintenance, and financial performance.

As the Founder and Owner of a Yacht Charter business, Irene has been able to provide personalized yacht charters that catered to the unique desires of each individual client.

Co-Founder Steve MacDiarmid

Steve is a seasoned Executive with extensive experience in the Information and Telecommunications sectors. He is renowned for exceptional leadership and strategic acumen. As CEO and General Manager of several Information Technology Communications companies, Steve has driven remarkable growth and operational efficiency across the European, US, Canadian, and Latin American markets. With a bi-cultural background (Germany and USA) and fluency in both English and German, he excels in diverse environments.

Beyond professional achievements, Steve possesses comprehensive skills in smart home electronics, audio and video solutions, home maintenance and automation, and IT-related setups and problem solving--ensuring efficient and effective management of home-related tasks.

Please Visit our Parent Company Website for Additional Services

Platinum Pro Assist Home Watch is a Division of Platinum Pro Assist LLC.

Our parent company, Platinum Pro Assist LLC, is a professional assistance agency, providing services to individuals and small and mid-sized businesses--always tailored to meet the specific needs of our clients. Our services range widely, but generally fall into the following categories: Home Watch Services, Web Content Development & Social Media Management, Business Development, Event Planning, Personal Assistance, and Technology Support Services.

Platinum Pro Assist LLC is a dynamic umbrella company that offers a variety of specialized services, to better serve our diverse customer base. We provide top-quality solutions ensuring that each service meets the highest standards of excellence. Our mission is to deliver customized solutions that meet the unique needs of our clients, fostering their success across different sectors.

For more information, please visit our parent company website at www.platinumproassist.com

Visit Platinum Pro Assist LLC Website

We speak your language

Wir sprechen Deutsch!

At Platinum Pro Assist Home Watch, we understand the importance of clear communication, especially when it comes to caring for your home. Whether you speak English or German, we’ve got you covered!

Wir sprechen Deutsch!

Our bilingual team is ready to assist you in both English and German to ensure your home is in the best hands while you're away. Whether you need Home Watch Services, Concierge Support, or Key-in Vendor Management, we are here to provide seamless service in the language you are most comfortable with.

Platinum Pro Assist

Certified Home Watch Reporters

*We are Professionally Trained, Certified, Registered, Bonded, and Insured*

Home Watch Service

Home Watch is an Essential Service

Sample of The Exceptional Home Watch Visit

An Unoccupied Home is a Vulnerable Home

Expertise and Technology

Communities We Currently Serve in Naples, Florida

Zip Codes We Currently Serve in Naples and Marco Island, Florida

Home Concierge Service

Vendor Key-In and Concierge Service

Auto and Marine Concierge Service

Car Drive and Auto Concierge Service

Marine Concierge Service

Our Credentials

Home Watch Academy Graduates & Certified Home Watch Reporters

State of Florida Registration & Federal Tax ID

Commercial Liability & Professional Liability Insurance

Home Watch Reports

Transparent Communication

Frequently Asked Questions

Wir sprechen Deutsch! Our bilingual team is ready to assist you in both English and German!

Contact Us

Platinum Pro Assist Home Watch

About the Founders of Platinum Pro Assist Home Watch

Our Story

Founder Irene Stokes

Co-Founder Steve MacDiarmid

Please Visit our Parent Company Website for Additional Services

We speak your language

Wir sprechen Deutsch!

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We are Professionally Trained, Certified, Registered, Bonded, and Insured